Frequently Asked Questions

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Most Asked Questions On The Internet

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  • 1. What are the 5 stages of complaint handling?

    The five stages of complaint handling:

    1. Intake—receive and log the complaint.

    2. Investigation—collect facts objectively.

    3. Resolution—decide on fair outcomes.

    4. Communication—convey decisions respectfully.

    5. Follow-Up—review and close the complaint.

  • 2. What are the four types of complaints?

    Supervisors should recognize these 4 types of key complaints in the workplace:

    1. Informal service complaints

    2. Formal grievances

    3. Policy breaches

    4. Whistleblowing or protected disclosures

  • 3. What are the 6 core principles of complaint handling?

    The principles of complaint handling include being accessible, responsive, transparent, respectful, objective, and accountable. LeanTastic’s complaint-handling training helps apply these principles in real-world scenarios, reducing risk and reinforcing a culture of fairness.

  • 4. What are the 7 steps to handle a guest complaint?

    1. Listen actively

    2. Acknowledge the issue

    3. Apologize sincerely

    4. Clarify specifics

    5. Take immediate corrective action

    6. Offer a solution or remedy

    7. Follow up to ensure satisfaction

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