Communication and Conflict
- Continuing education credit hours 0.20
- Mobile-Friendly, Self-Paced Format
- Nationally-Accredited, Regulatory-Approved
Course Objectives
Identify barriers to communication
Give examples of positive communication skills
State the difference between passive, aggressive and assertive communication
List ways to manage conflict
Course Description
This class will give the learner ideas on how to communicate effectively and prevent and manage conflicts with staff members and parents.
Regulations/Board Approvals
Approved by IACET
Child Care Lounge online classes have been accredited and approved to show that they are of the highest quality.