Excellence in Child Care Customer Service (2 clock hours/ .2 CEUs)
- Continuing education credit hours 0.20
- Mobile-Friendly, Self-Paced Format
- Nationally-Accredited, Regulatory-Approved
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Course Objectives
State appropriate ways to respond to potential customers
Identify components of a survey to improve customer satisfaction
Identify customer expectations
Describe how to respond to an unhappy customer
Course Description
Customer service is not a one-time event but, on an ongoing process. There are three main phases of customer service. This course will examine each phase independently. Moreover, we will identify ways to meet customer needs, thus maintaining customer loyalty and satisfaction.
Regulations/Board Approvals
Approved by IACET
Child Care Lounge online classes have been accredited and approved to show that they are of the highest quality.