Excellence in Child Care Customer Service (2 clock hours/ .2 CEUs)

CE Credits Hours: 0.20

$29.25

Course Objectives

State appropriate ways to respond to potential customers
Identify components of a survey to improve customer satisfaction
Identify customer expectations
Describe how to respond to an unhappy customer

Course Description

Customer service is not a one-time event but, on an ongoing process. There are three main phases of customer service. This course will examine each phase independently. Moreover, we will identify ways to meet customer needs, thus maintaining customer loyalty and satisfaction.

Regulations/Board Approvals

Approved by IACET

This course is provided in partnership with Child Care Lounge

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Yes, all courses at Learntastic have national accreditation and are regulatory compliant.
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Objective	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Recognize when there is a victim of cardiac arrest.	5	4	3	2	1
Identify when a person may be choking.	5	4	3	2	1
Assess the scene for responder safety.	5	4	3	2	1
React immediately by activating emergency response systems - call 9-1-1.	5	4	3	2	1
Begin chest compressions on unconscious adult, child or infant in cardiac arrest.	5	4	3	2	1
Follow depth of chest compression and rescue breath guidelines while responding.	5	4	3	2	1
Assist individuals who need assistance in basic first aid emergencies.	5	4	3	2	1
Use an AED device following standardized guidelines.	5	4	3	2	1

Objective	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Recognize when there is a victim of cardiac arrest.	5	4	3	2	1
Identify when a person may be choking.	5	4	3	2	1
Assess the scene for responder safety.	5	4	3	2	1
React immediately by activating emergency response systems - call 9-1-1.	5	4	3	2	1
Begin chest compressions on unconscious adult, child or infant in cardiac arrest.	5	4	3	2	1
Follow depth of chest compression and rescue breath guidelines while responding.	5	4	3	2	1
Assist individuals who need assistance in basic first aid emergencies.	5	4	3	2	1
Use an AED device following standardized guidelines.	5	4	3	2	1

Objective	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Recognize when there is a victim of cardiac arrest.	5	4	3	2	1
Identify when a person may be choking.	5	4	3	2	1
Assess the scene for responder safety.	5	4	3	2	1
React immediately by activating emergency response systems - call 9-1-1.	5	4	3	2	1
Begin chest compressions on unconscious adult, child or infant in cardiac arrest.	5	4	3	2	1
Follow depth of chest compression and rescue breath guidelines while responding.	5	4	3	2	1
Assist individuals who need assistance in basic first aid emergencies.	5	4	3	2	1
Use an AED device following standardized guidelines.	5	4	3	2	1

Objective	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Recognize when there is a victim of cardiac arrest.	5	4	3	2	1
Identify when a person may be choking.	5	4	3	2	1
Assess the scene for responder safety.	5	4	3	2	1
React immediately by activating emergency response systems - call 9-1-1.	5	4	3	2	1
Begin chest compressions on unconscious adult, child or infant in cardiac arrest.	5	4	3	2	1
Follow depth of chest compression and rescue breath guidelines while responding.	5	4	3	2	1
Assist individuals who need assistance in basic first aid emergencies.	5	4	3	2	1
Use an AED device following standardized guidelines.	5	4	3	2	1

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Excellence in Child Care Customer Service (2 clock hours/ .2 CEUs)

Course Objectives

Course Description

Regulations/Board Approvals

Preventing Misbehavior

CPR + First Aid Combo

Cooking Up Some Fun

Nuts About Nutrition

Addressing Traumatic Stress

Staying Connected Online Class

Communication and Conflict

Adventurous and Messy Play: Risks and Rewards Online Class

Theories of Child Development

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