Excellence in Child Care Customer Service (2 clock hours/ .2 CEUs)

CE Credits Hours: 0.20

$29.25

Course Objectives

  • Learntastic State appropriate ways to respond to potential customers
  • Learntastic Identify components of a survey to improve customer satisfaction
  • Learntastic Identify customer expectations
  • Learntastic Describe how to respond to an unhappy customer

Course Description

Customer service is not a one-time event but, on an ongoing process. There are three main phases of customer service. This course will examine each phase independently. Moreover, we will identify ways to meet customer needs, thus maintaining customer loyalty and satisfaction.

Regulations/Board Approvals

Approved by IACET

This course is provided in partnership with Child Care Lounge
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