Telephone Triage: Best Practice and Systems for Telehealth Nursing

CE Credits Hours: 5.00

$35.00

Course Objectives

Upon completion of this course, you will have increased your knowledge of telephone triage nursing. Specific objectives to address potential knowledge gaps include:

  •                Learntastic Define “telephone triage” and its related terminology.
  •                Learntastic Discuss the components of a high-quality telephone triage system.
  •                Learntastic Summarise the essential aspects of good communication required for telephone triage.
  •                Learntastic Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases.
  •                Learntastic Describe mnemonic tools used in patient and symptom assessment.
  •                Learntastic List the essentials of safe, effective, and appropriate documentation specific to telephone triage care.
  •               Learntastic Discuss patient disposition and the use of telephone triage guidelines.
  •               Learntastic Summarise common risk management issues in telephone triage practice.

Course Description

5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. Also covers the importance of documentation and addresses appropriate telephone nursing care and common risk management issues.

Regulations/Board Approvals

Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider #12300.

This course is provided in partnership with Wild Iris Medical
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