COURSE 5.00 CEUs
Telephone Triage: Best Practice and Systems for Telehealth Nursing
$35.00
5.0 (1920 reviews)
98% Acceptance Rate
Contact us With Questions
COURSE 5.00 CEUs

Telephone Triage: Best Practice and Systems for Telehealth Nursing

Nationally Accepted
CE Credits Available
Regulatory approved and accredited

Course Objectives

Upon completion of this course, you will have increased your knowledge of telephone triage nursing. Specific objectives to address potential knowledge gaps include:

  •                Learntastic Define “telephone triage” and its related terminology.
  •                Learntastic Discuss the components of a high-quality telephone triage system.
  •                Learntastic Summarise the essential aspects of good communication required for telephone triage.
  •                Learntastic Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases.
  •                Learntastic Describe mnemonic tools used in patient and symptom assessment.
  •                Learntastic List the essentials of safe, effective, and appropriate documentation specific to telephone triage care.
  •               Learntastic Discuss patient disposition and the use of telephone triage guidelines.
  •               Learntastic Summarise common risk management issues in telephone triage practice.

Course Description

5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. Also covers the importance of documentation and addresses appropriate telephone nursing care and common risk management issues.

Regulations/Board Approvals

Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider #12300.

Telephone Triage: Best Practice and Systems for Telehealth Nursing Course - Overview

Every call matters in healthcare. Our Telephone Triage Training for Nurses is designed for nurses to prepare them to respond effectively and confidently on call when caring for a patient remotely. This course covers all the essential skills and practices, such as proper communication, documentation for effective and quick decision-making.   

Course Curriculum 

Enroll in our Telephone Triage Training for Nurses course to gain confidence in learning telephone triage protocols.

Telephone Triage and Its Components

Understand what telephone triage is and its components. 

Communication Skills

Gain skills to build trust and use structured communication skills. 

Experience and Decision-Making

Learn how experience, shortcuts, and biases affect triage decisions.

Decision-Making

Apply systematic approaches and evidence-based tools.

Documentation-Making

Know how to make proper documentation for accurate records.

Selecting the Correct Guideline

Gain confidence to use the correct triage guidelines and protocols.

Risk Management Issues

Identify common risks and management in telephone triage.

Benefits of the Course 

Gain the skills and confidence to provide safe, effective care in telephone triage:

Improved Patient Safety

Reduces risks and enhances patient safety. 

Clinical Confidence

Take care of patients remotely with better guidelines. 

Effective Decision-Making

Minimize errors by applying proven triage protocols.

Regulatory Compliance

Stay aligned with professional standards and documentation.

Real-World Applications

Practice with real-life scenarios for better understanding. 

Why Choose LearnTastic Telephone Triage Training

Learntastic Telephone Triage Training helps strengthen telephone triage skills:

Expert-Led Content

Created by experienced nurses and telehealth professionals.

Earn CE Credits

Gain 5 Continuing Education (CE) credits on course completion.

Flexible Online Learning

Access training anytime, anywhere, on any device.

Instant Certification

Receive your certificate after passing the exam and paying the fee.

Who Should Enroll for This Training?

Our course is designed for healthcare professionals involved in telehealth and patient care, including:

  • Registered Nurses (RNs)

  • Nurse Practitioners (NPs)

Corporate Benefits 

The Telephone Triage Training for Nurses effectively meets group training needs with a scalable and trackable solution. 

Why Choose Our Corporate Training?

  • Discounts for a team of 5 or more. 

  • Dedicated account manager. 

  • Single dashboard to track team progress.

  • Consistent training across departments. 

  • Flexible completion timelines.

Accredited and Approved Nationwide High-Quality CEU Courses since 1998.

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This course is provided in partnership with Wild Iris Medical
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Frequently Asked Questions

  • How to become a telephone triage nurse?

    To become a telephone triage nurse, you should become a licensed registered nurse, then gain telehealth or triage experience.

  • How to be a good telephone triage nurse?

    To become a good telephone triage nurse, you must develop strong communication, critical thinking, and documentation skills.

  • What training is required for a triage nurse?

    A specialized telephone triage or telehealth training course is required to become a triage nurse.

  • What certifications are needed for triage?

    Telephone Triage Training course certification is required for triage. This course equips healthcare professionals with the skills to assess patient needs over the phone

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Frequently Asked Questions

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