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Complaints Handling Training For Supervisors

Nationally Accepted

CE Credits Available

Accredited by 100+ Boards

$24.95

5.0 (1920 reviews)

Mobile-Friendly, Self-Paced Format
Nationally-Accredited, Regulatory-Approved

98% Acceptance Rate
Contact us With Questions

Course Description

When a diverse group of individuals interact with one another in the workplace, conflicts are bound to occur and employee complaints are virtually inevitable. In this course supervisors will learn how to effectively recognize, respond to, and report workplace complaints and explore best practice methods to prevent complaints before they become a problem

Complaints Handling Training—An Overview

According to HR Acuity’s 2023 report, over 58% of employees reported that workplace grievances were ignored or mishandled, which affected their morale, productivity, and retention. Our Complaints Handling Training helps supervisors respond with empathy, professionalism, and clarity, turning tough conversations into real solutions.

Course Curriculum

Build real-world resolution skills with our step-by-step modules:

Why Complaints Can’t Be Ignored

Grasp the purpose and importance of proper management

Cost Of Poor Handling

Eliminate the risks of ignoring or mishandling employee concerns.

Early Warning Signs

Flag valid issues early and accurately before they escalate.

Respond With Confidence

Build skills to communicate clearly and take confident action on employee issues.

When To Report

Master when, what, and how to document them while maintaining professionalism and compliance.

No Retaliation Policy

Ensure employees feel safe speaking up by understanding the policies and leadership behavior that prevent backlash.

Knowledge Challenge

Reinforce learning through short scenario-based questions.

Take Action

Demonstrate expertise with practical tips you can apply immediately in your supervisory role.

Benefits Of The Course

With unresolved workplace conflict costing American companies $359 billion a year, effective grievance handling isn’t optional; it’s a critical leadership skill. Its advantages are:

Build Supervisor Confidence

Get step-by-step instructions to master difficult conversations with confidence.

Reduce Legal And Reputational Risk

Adhere to best practices and regulatory requirements to safeguard your organization.

Build A Culture Of Accountability

Create clear procedures that convey fairness, respect, and steady leadership.

Why Choose LearnTastic as Your Complaints Handling Training Solution?

Expert-Crafted Curriculum

Created by experienced instructors to ensure accuracy, relevance, and quality.

Industry Framework

Compliant with HR best practices and guidelines.

Interactive, Role-Based Situations

Learn with the help of real scenarios to meet any challenges at work.

Self-Paced And Mobile-Optimized

Access training even in your busy schedule, anytime, anywhere.

Instant Certification

Get your certification downloaded after completing the quiz.

Always-On Assistance

Get 24/7 support for technical issues, course questions, and training assistance.

Who Should Enroll In This Training

This course is perfect for:

Team leads and supervisors
Managers overseeing staff or client relations
HR professionals provide guidance and escalation
Frontline leaders in customer-facing roles
Anyone responsible for handling complaints professionally

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4.8

63,865 Customer Rating and Reviews

The course helped me refresh my safety knowledge for the construction site. The content was easy to follow and the real life examples made it more relatable. I have not been in training for a while, so I appreciated how it was not too overwhelming. I feel more confident about handling workplace safety. I now know what to do in emergencies.

James Anderson

Honestly, I was not expecting much, but the course surprised me. The explanations were clear. The step by step breakdown of safety procedures were exactly what I wanted. The content and information were great. They even had proper images and visual content

John Taylor

This training was well-structured and practical for anyone working in a pharmacy. I took a Pharmacist training program and it covered medication safety and also patient communication. The examples were too real and the quizzes helped me learn better. It even met my continuing education requirements, so this course is a great choice.

Jennifer Taylor

I am a new caregiver and it taught me a lot about taking care of patients, emergency procedures and ways to handle sensitive situations. The sections on fall prevention and communication with residents were very helpful. It felt like it was designed with real caregivers in mind

Anthony P

I want to start by saying that the site functions well and the content is very informative. I passed my OSHA 30 and was able to print my certification immediately. It helped me join my work at the earliest notice.

Ashley Thompson

I liked the format of the course. It gave me practical knowledge and at a very basic level. I feel that it will not be overwhelming for someone that may have limited skills. So I think it is a great online training class that you can go for.

David Smith

This is the second time that I have attained their training and I couldn’t be happier. The classes are self paced and I could complete it on my own time. The classes are also very easy to follow. The videos moreover made learning very easy.

William Brown

The information is clear and easy to understand. They are very informative and helped me increase my confidence in becoming successful in my new position.

Jane

The prep course was exactly what I needed to pass my exam on the first try. The practice tests matched the real settings so well that helped me boost my confidence to a new level. But I feel some resources were a little outdated. But overall I would say that it is worth every penny.

Jessica Martin

The OSHA 30 training course was fantastic. The modules were detailed and easy to follow. The interactive quizzes helped me understand the material easily. I would recommend this to anyone who needs compliance training.

Michael Johnson

Content was clear and applicable to real-world scenarios. The navigation between sections on mobile devices needs improvement as some buttons did not render properly. Fix the mobile layout, and this would be a perfect experience.

Juu Lee

I went to LearnTastic and I didn’t face any issues completing the course. But l felt the course could have been trimmed down a little without losing any important information. The process was easy to follow and I got my certificate on the same day, which is a big plus.

Emily Davis

The materials were very well organized and I passed the test without any issues. The videos are engaging and help make the learning process enjoyable. I will definitely use this website again when it is time to renew. Good job!

Jennifer Miller

The OSHA 10 training was very good, easy to follow and packed with useful information. The courses are interactive and have very detailed information. Recommended for everyone who wants quick and easy learning.

Daniel Clark

I will give a five star to LearnTastic. I am genuinely impressed at the wide variety of courses they have in store. From OSHA courses to nursing to construction safety, you can take any training according to your need. I enjoyed the whole process of learning online.

Madison Evans

Frequently Asked Questions

What are the 5 stages of complaint handling?
The five stages of complaint handling:
1. Intake—receive and log the complaint.
2. Investigation—collect facts objectively.
3. Resolution—decide on fair outcomes.
4. Communication—convey decisions respectfully.
5. Follow-Up—review and close the complaint.

What are the four types of complaints?
Supervisors should recognize these 4 types of key complaints in the workplace:
1. Informal service complaints
2. Formal grievances
3. Policy breaches
4. Whistleblowing or protected disclosures

What are the 6 core principles of complaint handling?

The principles of complaint handling include being accessible, responsive, transparent, respectful, objective, and accountable. LeanTastic’s complaint-handling training helps apply these principles in real-world scenarios, reducing risk and reinforcing a culture of fairness.

What are the 7 steps to handle a guest complaint?
1. Listen actively
2. Acknowledge the issue
3. Apologize sincerely
4. Clarify specifics
5. Take immediate corrective action
6. Offer a solution or remedy
7. Follow up to ensure satisfaction

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